SentByPro

Privacy Policy

Last updated: June 25, 2026

1. Information We Collect

We collect the following types of information:

  • Account information: name, email address, and password when you create an account.
  • Organization data: organization name, team member information, and billing details.
  • Contact data: email addresses and associated metadata you upload to manage your audience.
  • Usage data: how you interact with the Service, including pages visited, features used, and campaign performance metrics.
  • Payment information: processed securely through our payment provider (Pesapal). We do not store credit card numbers.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process transactions and send billing-related communications
  • Send service announcements and security alerts
  • Respond to your requests and support inquiries
  • Monitor and analyze usage trends to improve user experience
  • Detect and prevent fraudulent or unauthorized activity

3. Data Storage and Security

Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including bcrypt password hashing, TLS encryption, and access controls.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers: who help us operate the platform (e.g., cloud hosting, email delivery via AWS SES, payment processing via Pesapal).
  • Legal requirements: when required by law or to protect our rights.

5. Your Contact Data

The email addresses and contact information you upload to SentByPro remain your property. We process this data solely to provide email delivery services on your behalf. We do not use your contact lists for our own marketing purposes.

6. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand how the Service is used. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, your data will be permanently removed within 30 days. Campaign analytics and aggregated statistics may be retained in anonymized form.

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for optional data processing

9. International Data Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for any international transfers.

10. Children's Privacy

The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

12. Contact Us

For privacy-related inquiries, contact us at privacy@sentbypro.com.